What happens if my website goes down, is hacked, breaks, etc.?

We work hard to prevent hacks and malfunctions from happening in the first place. Sometimes though, things happen. If they do, we’ll be there immediately to take care of it and make sure it won’t happen again. Hacks happen even with the most protected sites. We’ll do everything we can via our backups to restore, clean up, and prevent it from happing again.

What tasks are included in website maintenance?

We make standard changes or updates like adding a blog post, testimonial, event, or image. If you need something outside of this, we can work with you.

How often are we, the client, in contact with you, CMD Design?

Through monthly calls. We’ll go over what’s working and what’s not. This time can also be used for training or discussing web updates.

How does pricing work?

We’ll submit a quote prior to any work we start. If there are more changes to be made, we’ll re-quote ahead of implementation. Our current support rate is $125 per hour.

Can I really cancel at any time?

Absolutely. We hate to see you go, but we know things change, and finances do too. Request a cancellation via email to support@cmd2design.com, and we’ll immediately stop the next payment.

Can I still be on a care plan if you did not build my site?

Yes! We’ll perform an evaluation to become familiar with your website, see how it was built, and check for any issues. We’ll follow up with a report and suggestions for improving your website. From there, we’ll set you up on a monthly plan that works for you.