Frequently Asked Questions

What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Does the monthly time rollover?
Time does not rollover to the next month. Submit your changes early in the month to reserve your time.
What tasks are included in the dedicated support time?
Standard content updates like adding a blog post, testimonial, event or images. If you need something outside of this, please contact us.
How do monthly coaching calls work?
We set up a time each month to discuss what is working and what needs to be improved. This time can also be use for training or discussing web updates.
What if I need more hours?
If a task requires more time, we will submit a quote prior to the work being started. Our current support rate is $125 per hour.
Can I really cancel any time?
Absolutely. We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment.
Can I still be on a care plan if you did not build my site?
The short answer, YES! We will have to do an evaluation to become familiar with your website, to see how it was built and see if there are any issues. We will follow up with a report on issues to fix and suggestions for improving your website. Once this has been completed we will set you up on a monthly plan that works for you.